Vin Santo Ristorante
San Jose, CA 95125
Phone: (408) 920-2508
Fax: (408) 920-0930
- Hours:
- Tue-Sat 5:30pm-10pm
User Reviews for Vin Santo Ristorante
11/16/2008 Posted by lenquest
My daughter and her husband used to praise Vin Santo and frequent the restaurant often. We also have been there numerous times and found it to be good. But there is now new ownership and boy has it changed. Tonight my wife and I went to the restaurant with a $100 gift certificate from about 18 months ago, which has no expiration date (by law it cannot). The owner, Umberto Pala, came out and said he cannot honor it. He informed me that he paid the previous owner $1,000 for outstanding certificates and he’s already had $11,000 come in. For some reason, he feels that is the customer’s fault. I informed him that when he bought the business, and kept it operating under the same name, he not only accepted the assets but the liabilities also. He flat out refused to do anything and we decided to leave. On the way out he added insult to the injury by saying, “I hope I never see you again.” His action on the certificate is, I believe, illegal, His treatment of customers is a ridiculous. I’ve informed my daughter and her husband and they will not be frequenting the restaurant again. i would not recommend it to anyone!
11/05/2008 Posted by MsLadyO
Upon entering this quaint looking Willow Glen restaurant, I was greeted by a gruffy guy, sitting down at a table near the door, working on a laptop in front of an empty plate of food. A confusing first impression since he turned out to be the owner (and chef?). I admit my expectations are high when I go to a 'nice' restaurant, but like they say, you never get a second chance to make a first impression. Waitstaff was good, it took a long time to get our entrees out (and the place was not busy) and then food was cold. (Herb crusted sea bass, nice piece of fish, but unfortunately, the flour on top of it was still dry and gummy, the sauce was cold and so was the broccoli.) I don't mind paying for excellent food but this was definitely sub-par for a $35 entree. On top if it, the gift certificate we presented was not accepted, because it was from "the previous owners." (They even put a disclaimer about this on the menu, which is downright tacky!) I'm kind of wishing the previous owners were still there, since this restaurant used to have a good reputation. I'm hugely disappointed, but I'm writing it down here so you won't be too. Go somewhere else!
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